Terms of service
Terms of Service
INTRODUCTION
Welcome to the www.shop.quintadolago.com website, a subdomain of www.quintadolago.com which is subject to certain terms and conditions of use (collectively “Terms”) set forth below. These Terms are important for both of you and us as they create a legally binding agreement between us, protecting your rights as a valuable customer and our rights as a business.
When you place an order through www.shop.quintadolago.com, upon its acceptance and process (at which point the buyer’s credit card will be charged for the value of the goods dispatch), a contract of sale will be executed between you and Sociedade do Golf da Quinta do Lago, SA - under company number 500 415749 which will be governed by these Terms and Conditions and specifically by the Purchase Terms mentioned below
Sociedade do Golfe da Quinta do Lago, S.A. cannot accept liability for any failure by the customer to comply with specific instructions stated in the garment, catalogue, or website. This statement does not affect the customer’s statutory rights.
We will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.
USE OF OUR WEBSITE
In using our website, you agree that:
a. You may only use the website to make legitimate enquiries or orders
b. You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
c. You also agree to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy for more information on how we use your personal information).
d. If you do not give us all of the information that we need, we may not be able to complete your order.
e. You will not attempt to interfere or interfere in any way with our website networks, or related network security, or attempt to use the website’s service to gain unauthorized access to any other computer system.
f. You will not use the website to communicate, transmit, or post material that infringes on the intellectual property, privacy or publicity right of another person or entity.
g. You will not use the website to engage in conduct that would constitute a civil or criminal offense, or that otherwise violates any city, state, national or international law or regulation.
h. By placing an order through the Website, you represent and warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
OFFICIAL MERCHANDISE
All the items for sale on this website have been authorised and approved by QUINTA DO LAGO - EMPREENDIMENTOS IMOBILIÁRIOS E TURÍSTICOS SA (hereinafter “Quinta do Lago, SA” or “We”) and carry the official trademark logo.
Quinta do Lago, S.A. has registered in its favour the Logo no. 21463, the National Brands no. 479923, 463965, 204480, 204481, 337647, 223416, 223417, 223418 and 361375 and the Community Mark No. 001244425, all characterized by the sign “QUINTA DO LAGO”.
Thus, any equivalent or similar use, in identical or similar products or services of those for which the trademark was registered, cannot be used by third parties in the exercise of economic activities, without the express and written authorization of Quinta do Lago, S.A., including the use of the “Q” sign.
HOW IS A CONTRACT CONCLUDED WITH YOU?
All orders submitted by you are subject to acceptance by us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If we do not confirm acceptance of your order within ten working days, it is deemed to have been refused.
We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
a. If Product(s) are shown on the website but are not or no longer available;
b. If we are unable to obtain authorisation of your payment;
c. If shipping restrictions apply to a Product;
d. If Product(s) shown on the website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown;
e. If we are unable to process your order due to technical reasons;
f. If we know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.
In the event that we do not accept (part of) your order, we shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation, we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the Products between you and us will not take place unless and until either:
i. you receive a confirmation from us that the Products have been shipped to you from our warehouse; or
ii. you receive a confirmation that the Products are ready for you to pick up if this was your selected option
PRODUCTS
Every care has been taken to ensure that the descriptions and specifications on this website are correct. However, while the colour reproduction is a close representation, a slight variation in actual goods may occur.
Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. adidas is not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the platform.
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any monies that you might have paid.
If you have chosen the Pick-up Point in Store option, we reserve the right to subsequently notify that the product(s) you have ordered are not available for the Pick-Up option; and in such case, you will be required to elect
We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
GIFT CARDS
The following are the terms and conditions applicable to Quinta do Lago Gift Cards. By purchasing, accepting, or using a Gift Card, you agree to be bound by these terms and conditions on behalf of yourself and all members of your household and others who purchase, accept, or use a Gift Card under your account.
1. General terms
This Gift Card is issued by Sociedade do Golfe da Quinta do Lago S.A. and can only be redeemed on the following official products and services:
• Restaurants (Casa Velha, Bovino Steakhouse, Casa do Lago, Pure, Pavilion, Q Beach, Clubhouse North and South, Clubhouse Laranjal, Dano’s, Koko and The Shack)
• Golf services (golf rounds and golf rentals in North, South and Laranjal golf courses, Paul McGinley Academy lessons and services and Taylormade Performance Center products and services)
• The Campus services: gym, wellness treatments, bike rentals and racquet sports rentals and lessons
• Q Boutique apparel, clothing and accessories, available at shop.quintadolago.com or instore at Q Boutique at roundabout 4, Clubhouse pro shop and The Campus shops.
The value of this voucher is shown above in EURO. No additional fees apply.
This gift card is valid for one single use. If the value of the gif card is not used in its entirety, the difference cannot be reissued or reimbursed. This voucher can be exchanged for purchases of a higher value on payment of the difference with another valid method of payment.
To use your gift card in store, please print the voucher and present it when paying.
All bookings in services and restaurants must be made 48hrs in advance, subject to facilities availability. When making a booking indicate the voucher number. In the event of loss, theft or destruction there will be no compensation and it will no longer be valid. Vouchers are not redeemable for cash, non-refundable and are valid for 1 year from the date presented on the card. When the gift card expires it’s no longer valid.
The gift card cannot be used to purchase other gift cards.
2. Limitations
The gift card cannot be used to purchase other gift cards. Gift Cards cannot be reloaded; resold; used for payment outside the above Quinta do Lago products and services. Quinta do Lago gift cards cannot either be used for unauthorized advertising, marketing, sweepstakes, promotional or commercial purposes; redeemed for more than face value; transferred for value; redeemed for cash; or used in a manner otherwise prohibited by Quinta do Lago.
If the value of the gif card is not used in its entirety, the difference cannot be reissued or reimbursed. We reserve the right to limit quantities or total value of vouchers issued to any person or entity.
3. Risk of Loss
Gift Cards must be obtained from shop.quintadolago.com or in Quinta do Lago outlets and you are responsible for safeguarding your Gift Card from unauthorized use. The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or through delivery from Quinta do Lago staff onsite. We are not responsible if any Gift Card is lost, stolen, or destroyed, or if any Gift Card is used without your permission. Quinta do Lago is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Card.
4. Use of Gift Card in Violation of these Terms and Conditions
By using a Gift Card you agree to comply with these terms and conditions, and not to use a Gift Card in any manner that is misleading, deceptive, unfair, or otherwise harmful to Quinta do Lago or its customers. We reserve the right, without notice to you, to void Gift Cards without a refund, suspend or terminate customer accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained or used fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
REGISTRATION, PASSWORDS AND SECURITY
To access some of our services you may have to complete an online registration form. You agree that all information which you submit ("Registration Information") is true and complete and that you will update your Registration Information to keep this information true and complete. Upon registering, you will create a password. You are solely responsible for any use of or action taken under your password on the Site. Your password may be used only to review information regarding potential and completed transactions, purchase or cancel purchases of products, change your preferences, post content and otherwise access and use the Site and services on the Site in accordance with these Terms.
You are solely responsible for maintaining the confidentiality and security of your password, and you hereby agree not to disclose your password to any third party (other than third parties authorized by you to use your account). You accept full responsibility for all transactions and other activities placed or conducted through your account and agree to and hereby release Sociedade do Golfe da Quinta do Lago, SA from any and all liability concerning such transactions or activity. You agree to notify Sociedade do Golfe da Quinta do Lago, SA immediately of any actual or suspected loss, theft or unauthorized use of your account or password.
Sociedade do Golfe da Quinta do Lago, SA has no obligation to inquire as to the authority or propriety of any use of or action taken under your password and will not be responsible for any loss to you arising from any such use or action or from your failure to comply with the above. We will take reasonable security precautions when using the Internet, telephone or other means to transport data or other communications, but expressly disclaims any and all liability for the accessing of any such data or communications by unauthorized persons or entities.
We go to great lengths to ensure the security of your orders and all orders are transmitted over a secure connection. Our online store is maintained on a secure server and no credit card details are stored on our systems.
PRICE AND PAYMENT
The stated prices include VAT. Prices are quoted in Euro (€). Quinta do Lago reserves the right to make price changes prior notice to an order placed by you. A delivery charge will be added to your order value. We reserve the right to change, limit or terminate any special offers or discounts at any time. We may charge delivery costs. We accept most major credit cards.
If the goods are subject to import duties and/or taxes for overseas orders, these costs are your responsibility.
Please note that from 1st January 2021 the UK will no longer be part of the European Union. Therefore, any customers based outside the UK should be aware that orders will be subject to relevant import charges. Our freight forwarder (UPS) will pay these charges on our customers behalf before e-mailing them with a payment link. The customer will have to pay these charges, along with an £11.50 disbursement fee, for the goods to be released.
INVOICING
Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.